Upon receipt of your purchased product, please inspect the parcel to ensure that no damage has incurred during transit.
All product claims must be made within 14 days of parcel delivery date. No Exceptions. All returns must be in brand new, unused condition - with all original packaging.
Used items will not receive credit.
If you find that your parcel has been damaged:
Shipment carriers unfortunately do not always have the gentlest touch. To expedite the claims process, we ask that you please photograph the damaged item. If you are unable to take a photograph, we ask that you please hold on to the damaged item so that we can conduct an investigation. This may include a representative from the shipping service stopping by to inspect the damaged parcel.
If you find that your parcel is missing components, or that you have received an incorrect item:
While we try our best to ensure every order ships perfectly - shipping mix-ups happen from time to time. In the unlikely event of an error, please contact us immediately. We will work with you in any way that we can to ensure that your order is complete and to your satisfaction.
Accidental orders/No longer need or wanted items:
Products that were accidentally ordered, or are no longer needed or wanted, may be returned within 14 days of parcel delivery date. A refund will be applied upon return of the unwanted product. Return shipping costs are the responsibility of the purchasing party, and original product shipping costs are non-refundable. This also applies to orders that have met all component criteria, delivery specifications, and otherwise unfaulted purchased and delivered items.
Home Brewing Recipe Kits:
In order to ensure the safe delivery of your order, items/orders valued at or around $100 or greater may require a signature for delivery.
To accommodate the widest array of shipping locations and scenarios, and to keep shipping costs as low as possible for you as the customer, we reserve the rights to rebox/repackage any recipe kit. Kits may also require .5oz hop additions. Kits that require more than one .5oz hop addition may include hop packages rounded to the nearest whole ounce, which will require you to divide the package to accommodate the recipe. These kits are still produced by the original manufacturer, and contain all necessary items for your brew.
Please inspect your recipe kit immediately upon arrival. We can replace missing components to a recipe kit, however we cannot replace an entire kit once the kit has been brewed.
Please feel free to call us at 1-888-BREWING with any questions regarding the return policy of Home-Brew.